PART 1 - General Questions 

Name:

Name of business or organization

E-mail address:

Mailing Address:

City:

Province/State:

Country:

Telephone Number:

2. Which category does your project fall into?

Web development

Print Design

Other (please specify)

3. In thinking about your most recent experience with Spark Design, was the quality of customer service you received?

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

5. If any issues arose, the process for getting them resolved was:

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

6. Please describe the reason(s) for your satisfaction or dissatisfaction with the issue resolution process:

7. Now please think about the features and benefits of your web or print design project itself. How satisfied are you with the product?:

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

8. Please describe the reason(s) you were satisfied or dissatisfied with the product we created for you:

PART 2 - Our Customer Service Representative(s)

The following questions pertain to the customer service representative(s) you spoke with most recently. Please indicate whether you agree or disagree with the following statements.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

10. The customer service representative handled my call quickly. Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

11. The customer service representative was very knowledgeable.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

12. Are there any other comments about the customer service representative you would like to add?

PART 3 -The Process 

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

13. My phone call was quickly transferred to the person who best could answer my question.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

14. Considering the total package offered by Spark Design, including customer service, your product features and benefits, and cost; how satisfied are you with Spark Design?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

15. Please add comments here if you wish. Let us know what we did or didn’t do very well for you.